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Questions?  Please contact Dr. Tom Blevins at (304)-327-4059 should you have any questions regarding distance education.

Problems with site: contact
Kendra Blanton

WebCT FAQ's

Frequently Asked Questions

• What is WebCT?
• What is WEB 101?
• How do I access my login information?
• What are the technology requirements to use WebCT?
• What settings need changed on my browser?
• May I use any word processor program such as Microsoft WordPad?
• How do I save a document as a .rtf file?
• Do I need an outside Email address to take an online course?
• What do I do if I get kicked offline in the process of taking an exam?
• Is there a WebCT Help Desk?

What is WebCT?
WebCT is a leading provider of e-learning systems for educational institutions. Thousands of colleges and universities in more than 70 countries worldwide are expanding the boundaries of teaching and learning with WebCT. Students using WebCT as an educational medium have the ability to complete 100% of their course work, such as assignments and exams, via the internet. Course communication may be held through the use of chat rooms as well as message boards and e-mail.

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What is WEB 101?
WEB 101 - Intro to WebCT is a FREE non-credit online WebCT tutorial course that is available in an unlimited capacity to all WebCT students at any stage of their online learning experience with WebCT at Bluefield State College.

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How do I access my login Information?
WebCT requires a user name and password. Follow the link below to request login information. Access to WebCT will not be granted until approximately 3-7 business days prior to the start of the semester.

Online Access Form

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What are the technology requirements to use WebCT?
To be successful in your WebCT courses, you must have the following:

• Regular access to a computer
• Internet Connection through an Internet Service Provider (ISP) - High-Speed connectivity is highly recommended
• A compatible Internet browser such as Internet Explorer (4.0 or higher), Netscape Navigator (4.0 or higher) or Mozilla Firefox (1.0 or higher)
• A word-processor program such as Corel WordPerfect or Microsoft Word or WordPad
• Click here for technology recommendations for successful completion of courses at BSC

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What settings need changed on my browser?
Java and JavaScript on your browser will need to be enabled. Also, there are certain cookie-handling options that must be set.

These settings may be enabled by default. If they are disabled follow the directions linked below:

Netscape Navigator (version 4.0 or higher)
Internet Explorer (version 4.0 or higher)
Mozilla Firefox (version 1.0 or higher)

Most online courses require the use of the following free software:

• Adobe Acrobat Reader
• Flash Player
• Java Virtual Machine

All pop-up blockers must be disabled for the BSC WebCT web site in order for WebCT to function properly.

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May I use any word processor program such as Microsoft WordPad?
You may use any word processing program available, such as WordPerfect, Microsoft Word or Works, or Open Office, but you must submit all files in rich text format (.rtf) only (see below).

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How do I save a document as a .rtf file?
The most basic text editor, WordPad (Included in Windows ME+ Operating Systems), has the capacity to save a file in Rich Text Format (.rtf). More advanced software such as Corel Word Perfect and Microsoft Word will also allow the user to save a document as a .rtf.

1. Create your document.
2. Select File from the menu bar
3. Select Save As from the drop-down list
4. Name the document (no spaces or special characters please)
5. In the Save as Type drop-down list, select Rich Text Format(.rtf)
6. Finally, click Save to save the rich text document.

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Do I need an outside Email address to take an online course?
Any Email address can be used as a point of contact. Most instructors use WebCT mail, inside your course, to communicate with you. As a student, you will need an Email address in order to receive your WebCT login information. This information can be sent to your BSC Email account. BSC recommends that students use the Email account provided by Bluefield State College. If your desire to use another Email address, you may need to notify the Instructional Technology Center.

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What do I do if I get kicked offline in the process of taking an exam?
Contact your professor.  If the professor is unable to retrieve your answers, it will be necessary to contact WebCT technical support at BSC.  There are a number of technical variables that will determine wether or not your answers have been lost.  The WebCT technician will be able to determine the necessary steps to be taken in order to ensure that your exam is properly submitted and/or retrieved.

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Is there a WebCT Help Desk?
Yes, WebCT help desk contact and office information are listed below.

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